Help desk & shared inbox
Zammad
Open-source help desk from Berlin.
open source self-hostable hosted in Europe Zammad GmbH · DETickets from mail, chat and social in a modern interface; self-host or German cloud.
Website ↗ Source ↗ Plan “Help desk & shared inbox” with it
How you can run it
| Way | Where the data lives | Price basis | Verdict |
|---|---|---|---|
| Host it myself | your own server or hardware | free | green — You run it yourself: no data leaves your own infrastructure. |
| Hosted in Europe | servers in Europe, run by a European company | ≈ €5/mo per seat | yellow — European company, European servers, but someone else runs it. |
Facts
| Company / project | Zammad GmbH (DE) |
|---|---|
| Licence | AGPL-3.0 |
| Self-hosting footprint | 2048 MB RAM · 1 vCPU · 10 GB — small deployment: a household or a team of up to ~20 people |
| Commonly replaces | Zendesk, Freshdesk |
| Upstream (awesome-selfhosted-data) | 5,888 stars · updated 2026-09-03 · Ruby, deb |
| Provenance | curated, verified 2026-09-04 |
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